In case of any problem, start with some simple troubleshooting steps such as restarting the device or checking connections. In case the problem persists, please contact our support with a clear description. We will assist in diagnosing the problem and recommending the course of action. Problems covered by the warranty will be addressed.

To initiate a warranty claim, contact us using your order number and problem description. Our department will examine your case and will determine whether it is covered by a warranty. Assuming it is approved, we will take you through repair/replace solutions. The processing time can be different depending on the issue.

You can cancel the order before it is processed or dispatched. Cancellation might not be possible once the order has gone into production or shipping. Refunds are given upon approval of the eligibility of the return requests, and the product is examined as per our t&c. Refunds may take a different time to be processed depending on the payment method.

We tend to respond during normal business hours, and the majority of the questions are addressed within the same day. The response time can be different, based on the volume of requests, as well as the complexity of the issue. Cases that are urgent in nature in terms of technical or warranty are given priority. You will be informed as the process goes on.